Already a customer? Log in. Discover the differences of each individual plan and learn more about our product. Request a call. Website Place a beautiful, highly functional chat widget on your website. Apps Our high-performance chat widget embedded in your mobile app is the fastest way to support your users.
Direct Chat Link Share free phone chat trial enterprise short link anywhere you wish and send the customers directly to the chat. Messenger Bring all your Facebook communication right into LiveChat app to better connect with your fans. Powerful yet intuitive ticketing system supercharges your communication.
Enterprise live chat software for your business
Connect with 1. Enjoy all the benefits of always being where your customers are. Applications A of applications for web, desktop and mobile. Check out our product for more info on applications. Canned responses With canned responses, you can recall pre-made messages with short tags and send them during chats. Ticket form Receive messages left on your LiveChat after hours as tickets. Agent rating Your visitors have the option to rate the agent that chatted with them. Customer details Detailed information on your customers including name, e-mail, location, currently viewed and more.
Multiple website support You can place your live chat on multiple websites with no additional charge.
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Traffic tracking The of visitors you can monitor on your live chat at any given time. Custom customer segments Save filter combinations as segments to pick out hot le in a flash. Transfers Agents can transfer an ongoing chat to other agents when in a pinch or when expert advice is needed.
Chat takeover Take over the conversation either from a bot or your customer service rep. Chat tagging As case-specific tags to chats and easily locate them in your Archives later. File sharing Share marketing materials, tutorials and other files with your website visitors over chat. You can also receive files from visitors.
Smart chat routing Intelligent chat distribution between available agents.
Manual chat routing All visitors accessing your chat will enter queue. Chats can be then picked up manually by agents. Work scheduler Set the working hours for your agents to ensure smooth transitions between shifts. Ticket management As tickets to agents, keep track of the ongoing cases using the informative dashboard. Tickets from chat Create tickets during chats with customers and from archived conversations. Tickets from Forward s to your LiveChat as tickets to handle your support in one place.
After-hours ticket form Messages left when you are offline will be automatically saved as tickets. Ticket tagging Group similar cases together and manage them more easily by tagging your tickets. Automated follow-ups To help you deal with pending tickets, a reminder is sent to the requester after 3 days of inactivity.
After 7 days, the requester is notified that the ticket has been marked as resolved. Daily Summary A summary of agent's activities that shows how well he or she is doing while chatting. Basic chat statistics Essential information regarding your live chat like of chats, availability and visitor satisfaction.
Ticket statistics Measure the effectiveness of your helpdesk and get a clear picture about your tickets. Tag-based reports You can filter your chat and ticket reports to display data for a particular tag only. Interactive reports You can click on datapoints in various reports to bring up related chats or tickets. Group statistics Filter your statistics by specific agent groups to see how particular departments are doing. Staffing prediction See how many agents you will need to efficiently staff your chat.
Using past data, this report will estimate the optimal of agents required to handle all your chats. Agent activity This report lets you free phone chat trial enterprise when your agents were available for chats during a particular day.
The report keeps track of agents' statuses and shows a graphical representation of their activity. On-demand reporting You can receive scheduled reports that would cover a particular aspect of your solution. First response time This report provides information on the average amount of time it takes for an agent to reply to a new chat. Average response time See how long it takes for your agents to reply to a message in an ongoing chat. This report is a good indication of the efficiency of your customer service representatives. Goals Set up business goals you want to reach over chat, like making a sale or ing up a new customer, and see how many conversations end up with them.
Sales tracker The Sales tracker will add order information and value to a chat whenever it le to a sale. Automated greetings Your online visitors can receive automatic chat greetings that will start a chat with an agent.
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Announcements Make multiple announcements during each customer's session. Every announcement will show up only once for each customer.
Proactive chats Make the first move and initiate a chat with a website visitor yourself. Mobile chat window Your customer can seamlessly chat with you on their mobile devices. Eye-catcher Get more chats by drawing your visitors' attention to your chat window with a colorful eye-catcher. Efficiency data Information on the overall effectiveness of your live chat in terms of conversion and achieved sales goals.
Trusted domains Protect your LiveChat tracking code from being added to unauthorized websites. Banned visitors list View and edit the list of visitors who are blocked from using your chat.
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You can add and remove IPs and decide how long to ban a visitor for. Credit card masking Credit card s are not visible during chats and will not be stored in the archives. This saves you the need of remembering yet another password. This will make unauthorized access to your nearly impossible. Audit log File that lists all notable changes made in the application settings.
Find a pricing plan that is right for you
Provided on demand. Security assistance Our specialists will be able to advise on the best practices in terms of LiveChat implementation security inside your premise. Chat window translations The LiveChat chat window has been translated into 45 languages. Language selection You can let customers choose their preferred chat language at the beginning of each chat. Right-to-left support LiveChat window offers native support for right-to-left languages, like Arabic and Hebrew. Themes Choose one of the available chat window themes to make it fit with your website's de.
Custom logo in chat window You can brand your chat window by ing your company's logo.
Chat buttons Choose from a set of pre-made chat buttons or a custom graphic to get even more chats. White label You can ask us to give you the option to remove the 'Powered by LiveChat' branding. Multi-brand customization If you are using live chat on multiple websites, you can customize the look for each site separately. Supervision Ongoing chats can be supervised to train new agents and ensure the best chat quality. Private mode Agents can respond back to the chat supervisor.
Agent roles You can as administrative privileges to certain users only. Additionally, only the Owner can change the billing settings. Free phone chat trial enterprise organization Divide your live chat agents into teams responsible for particular branches of your business. Inactivity timeout configuration When an agent is not responding in a conversation, LiveChat can automatically transfer the chat to another agent. To keep your chat flow steady, you can choose the amount of time after which the chat will be transferred.
Addons We have a of 3rd party apps available for use with LiveChat ranging from CRMs and e-commerce platforms to help desk software. Check out our Integrations for more information. Social media Useful social media integrations that will help you grow and nurture your fan base. Notifications Framework for creation of custom notifications for your own integrations. Knowledge base A collection of articles on LiveChat that you can use to learn the ropes of chatting and customer service.
If you have some questions, feel free to drop us a line at support livechatinc. Product training Training session that will teach your agents how to effectively use LiveChat for sales and support. This training will give you the know-how necessary to run a successful LiveChat implementation. Software engineer support Our software engineers will consult and advise in terms of implementation scenario and integrating LiveChat with your existing software environment.
Legal assistance Our legal team will take care of analyzing or drafting the paperwork your company needs to get started with LiveChat. Key Manager You will be ased a dedicated manager that will be free phone chat trial enterprise for the success of your LiveChat. Your Key Manager will help you set up as well as keep optimizing your LiveChat for the best.
Chat history Review your chat history and search for specific conversations. transcripts Your visitors can receive s with chat transcripts if they wish to review their conversations. Become a Solution Partner and set up clients' s in no time directly in the Partner App.