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Box Greenville, SC, and others.
What is mortgage servicing? Our clients are businesses that own mortgage loans such as banks and real estate investment firms. On their behalf, we manage or "service" their loan portfolios, which means that we collect homeowners' mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
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The Director of Omnichannel Communications le the technical aspects of and is sex chat with shell point able party for all omni-channel homeowner facing communications systems focused on Telecommunications, Text,Chat, etc.
This role will be able for the operation and direction of all omnichannel platforms including any major system replacements, upgrades, etc.
This role will also partner with business unit leaders to deliver technical solutions to optimize business processes and strengthen the brand. This role will manage all Omnichannel development projects and tasks to completion.
Perform supervisory duties for the staff such as setting team standards, goal setting and tracking, PTO management, coaching, weekly meetings with direct reports, staff development, etc. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
Different makes us better. Location Greenville, SC. Summary: The Director of Omnichannel Communications le the technical aspects of and is the able party for all omni-channel homeowner facing communications systems focused on Telecommunications, Text,Chat, etc.
Maintain and oversee all department processes, policies and procedures including the agile process, etc. Partner with IT and operational leaders to make strategic and tactical decisions on contact center applications, integrations, and other technology items being worked and implemented into the platform.
Be a major contributor and the primary driver to the architecture of the company's overall communications platforms which includes standard and customized vendor applications in addition to company-built applications by employing high end user experiences, interfaces, and secure, scalable and stable service delivery Maintain and advance individual and the team's knowledge on new, evolving, and cutting-edge technologies for both internal operations and business-facing applications Oversee, manage and prioritize all external vendor work while ensuring consistent, secure standards and smooth integrations into existing platforms Partner with clients and the client management groups to ensure our client's needs are met through the advancement and adaptation of omnichannel technology to their needs Maintain and report on department KPI's and other metrics such as availability, performance, pipeline, throughput, ETA's, etc.
ificant experience in a similar role or industry will be considered as a replacement.