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Fact checked Updated: January 20, Luckily, telehealth is available to help individuals without resources get the support they need.
You can start a session anywhere, at any time, as long as you have a device that can connect to the internet.
For many people it takes away barriers they may experience accessing services such as mobility, travelling and waiting lists. Our service is open to anyone affected by alcohol and other drugs, including people concerned about personal alcohol or drug use, or and people concerned about a family member or friend.
Phone and online counselling
The service is secure and confidential. Typed conversation between two people can be misinterpreted, or talk to an online counselor for free may not be adequately expressed or explained.
If you feel this is the case, seek clarification from the counsellor to clear up any misunderstanding. Online communication is not suitable in a crisis. In a crisis, we recommend seeking other forms of support such as free call telephone support from the National Alcohol and Other Drug Hotline on If you are dealing with an emergency, please contact With counselling support you may find it easier to cut down, stop or make sure you get needed breaks from your addiction.
Our counsellors are professionally qualified with specialised experience in alcohol and other drug counselling. Many have worked extensively in face-to-face alcohol and other drug treatment services.
All of these services are free. As a member of Counselling Online, all of your chat sessions transcripts will be saved and viewable to yourself and the counsellor you are chatting to. The benefits of this are:.
Get started in. Home Find support Chat to a counsellor.
Welcome to betterhelp!
Section Title. Why chat? The stigma associated with alcohol and other drug use might make it difficult to seek help, but speaking to a professional anonymously online can make that step feel less daunting. Disadvantages of online counselling Typed conversation between two people can be misinterpreted, or feelings may not be adequately expressed or explained. When can I start a chat? Who will I be chatting with?
If it’s an emergency
How do I start a chat counselling session? It is easy to start chatting with our counsellors: Click on "Get started" at the bottom of the Choose between ing our community or starting a single access session Read and accept the terms and conditions Complete the basic information we need to begin a counselling session A chat window will then open and you can start chatting to your counsellor.
Why Counselling Online? We look forward to meeting you online and walking with you on your path to recovery.
Get started This service is only available to people in Australia. Connect with us.
Emergency Get started in.